CCTV Surveillance Systems Monitor People Too

Posted by writer on December 3rd, 2009 at 06:55pm

CCTV Surveillance Systems while commonly utilized for property protection also serve other purposes. The CCTV system can be and is utilized to determine how many customers enter a place of business. Additionally the CCTV system can be utilized to determine if the staff in an establishment is working productively during working hours. Both of these attributes should be considered when a CCTV system is being considered for purchase.

Many businesses suffer from a lack of traffic into the business. An inadequate parking area may cause this lack of traffic for the customers. Convenient, safe parking is a consideration for many shoppers in today’s society. Through the use of a CCTV system trained on the parking lot, the owner of the business can quickly determine whether or not the parking area available to the business is sufficient to allow for the traffic flow that the owner expects. Should the parking are prove to be inadequate, the owner of the business can, should they choose to do so, establish rules for where employees can and should park to allow the customers greater access to the store.

Many business owners have a general idea as to when the “busy hours” of their business are. Most have no idea other than the generalization “Friday afternoon is busy” as to what the traffic flow is in their store. This traffic flow can be determined through the use of the CCTV system. A manager can review tapes and a manual count made of everyone entering the door and the time and date of that entry. A better solution is that the camera that monitors the door can have a built in motion detector. The motion detector can detect someone entering the store and provide an output to an electronic counter. This counter will provide time and date that it was tripped to count. This data can be electronically gathered and charts of traffic flow can then be created. The amount of staff on the floor can then be adjusted to the traffic count into the store. These adjustments of sales staff will insure better customer service, which in turn will mean repeat sales for the store.

Staff are people and people want to look good for the boss. When the owner or manager is present, all of the staff are on their best behavior. The question arises however, what are they doing when the owner or manager is out of sight? The only answer to this is through CCTV systems. When a CCTV system is installed, areas that are not subject to shrinkage should be monitored. Storage areas, break rooms and other places in the store should be monitored to enable the owner or management to determine just what the staff is doing while they are in the office. This monitoring ability allows owner or management the opportunity to determine which employees are truly working and being productive and which employees only look good when the owner or manager is in sight of them.

CCTV Surveillance Systems prove that while a system is installed for one purpose, the system can serve other purposes. The determination of traffic flow into the store and the conduct of the sales staff while the owner or manager is not present provide additional benefits. If the sales staff knows that their actions can be observed at any time, the chances are good that they will be productive. The customers who enter the store know that they will have superior customer service when they are in the store since the store is properly staffed. These additional benefits will provide a cost savings to the owner of the store. Did you learn something about CCTV Surveillance Systems?

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